Frequently Asked Questions (FAQ)

Welcome to our FAQ section — here you’ll find answers to the most common questions we receive.
If you can’t find what you’re looking for, don’t hesitate to reach out to our customer care team.
You’ll also find links to relevant policies throughout this page for easy reference.

Ordering

How do I place an order?
To order, simply browse our selection, pick your desired item, and add it to your shopping basket.
When ready, go to checkout, enter your details (name, email, and delivery address), select your payment method, and confirm your order.
Once complete, you’ll receive a confirmation email with a summary of your purchase.

Can I modify or cancel my order?
You can request changes or cancellations within 24 hours of placing your order, as long as it hasn’t yet been shipped.
After that, please refer to our Returns & Refunds Policy for information on how to send your item back.
For changes, contact our support team as soon as possible.

What is your order cut-off time?
For customers in the United Kingdom:

  • Orders placed before 2:00 PM (GMT), Monday to Friday, are processed the same day.

  • Orders placed after 2:00 PM, on weekends, or during holidays will be processed on the next working day.

How long does delivery take?
Deliveries within the UK typically follow this schedule:

  • Processing time: 2–5 working days

  • Transit time: 5–9 working days

  • Total estimated delivery time: 7–14 working days from the date of purchase

All orders are shipped with tracking for your peace of mind.

How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email.
You can also check your shipment through the Track Your Order page on our website.
For full details, please review our Shipping Policy.

Payment

What payment options do you accept?
We offer a variety of secure and convenient payment methods, including:

  • Shop Pay — fast and protected checkout

  • PayPal — secure payments via your PayPal account

  • Credit & Debit Cards — Visa, Mastercard, American Express, Maestro

  • Digital Wallets — Apple Pay and Google Pay

  • Klarna — buy now, pay later with flexible payment plans

Is my payment data secure?
Yes. All transactions are encrypted and processed securely through trusted providers.
Your card details and personal information are handled in full compliance with industry standards and data protection laws.

Returns & Refunds

What is your return policy?
We offer a 30-day return window for all eligible items.
Products must be unused, in their original condition, and returned with all packaging and tags intact.
For more details, please see our Returns & Refunds Policy.

How do I start a return?
To begin a return, email us at support@beloreclothing.com with your order number and reason for return.
Our support team will provide instructions and a return authorisation if applicable.

When will I receive my refund?
Once your return has been received and inspected, your refund will be issued to your original payment method within 7 business days.
Please note that your payment provider may take additional time to complete the transaction.

What if my item arrives damaged or incorrect?
If you receive a damaged, faulty, or incorrect product, please contact us right away with your order details and photos of the issue.
We’ll arrange a replacement or full refund, including shipping costs where applicable.

Contacting Belore Clothing

How can I reach customer support?
We’re happy to help with any questions or concerns.

Business Name: Belore Clothing
Address: Linnebygatan 13, 451 31 Uddevalla, Sweden
Email: support@beloreclothing.com

Customer Service Hours: Monday–Friday, 8:00 AM – 4:00 PM (GMT)
We aim to respond to all inquiries within 24 hours.

Contact Form: Contact Us

Can I share feedback or suggestions?
Absolutely! We appreciate your feedback and ideas.
Simply email us with your thoughts — our team regularly reviews all suggestions to improve your shopping experience.